FAQ – Frequently Asked Questions
Custom and personalized orders
• Please allow some time for your item to be made
• Digital, custom or personalized items cannot be refunded.
• Custom sizing is available. However, I am not responsible for patterns that lead to a non-/ill-fitting garment if wrong measurements are given to me.
• Once a pattern has been sent to you (either via e-mail/instant download/…) it cannot be refunded.
• When asking for a custom pattern, you have the option to have me make a prototype (given that there is enough time). If you do not wish to have a prototype made, I am not responsible should there be mistakes in the pattern/instructions. I am, of course, always available to resolve any doubts, even when you opt for the non-prototype pattern.
A problem with one of my items? Want something changed in the product or a custom item?
Do not hesitate to contact me via email!
What do the pattern versions mean?
As there is always room for improvement, I update my patterns/instructions from time to time. If the number goes from 1 to 1.x, it means the change was small, like fixing a typo, changing the layout, or rewording something to make things clearer. If you recently bought the pattern, I will inform you of changes and send you the updated version.
If the number goes from 1(.x) to 2(.x) or higher, the full pattern was updated and the older version is (usually) no longer for sale. In this case, unless the earlier version contained an error, the earlier version remains as it was and I will not contact you.
Sizing details
Please check the included size chart for each of the patterns. Once purchased, always refer to the size chart in your version of the instructions. The patterns may be updated, and size charts may change.
Resizing patterns
I will gladly resize my pattern for you! Please note that this will incur a resizing fee of €30 – 50 / $35 – 58 depending on the complexity. For older patterns (+3 years from their creation date), an additional recreation fee of €20 – 30 / $23 – 35 will be charged. This fee excludes any fees and taxes, if applicable for your country.
Shipping and tracking of physical orders
All orders will be shipped tracked. You will receive your tracking number as soon as I drop your package off at the post office.
To protect you and your order, orders over 150($/€/£/…) in value will be shipped with signature required. If you do NOT wish this, please message or email me as soon as possible. Note that this may affect any non-delivery claims.
If your order has a lower total value but you wish to have it shipped signature required, please send me a message or email me as soon as possible.
Even when items are shipped without signature required, your delivery service may still require one. I will keep an eye on your tracking and, should I notice a signature is required, I will contact you to let you know in advance.
Can I share patterns with a friend? Can I sell garments made from the patterns?
Sharing: No, the patterns are for individual use only. Please invite others to purchase their own copy and help support the creation of new WhiBeArts/WhiBeArtsBG patterns.
Selling: Yes, limited small-scale handmade sales are allowed, but mass production, factory manufacturing or digital redistribution is strictly prohibited.
For questions regarding licensing, contact me at phoebe [at] whibearts.com
Make sure your printer is set to 100% scale (no scaling) and check the test square for accuracy before cutting fabric. If you are still having issues, don’t hesitate to reach out to me for help!
Why are seam allowances sometimes not included?
To help you alter/customise the pattern, seam allowances are very rarely included. If they are, it will be mentioned on the pattern sheet/in the instructions. If a pattern comes with seam allowances included, and you do not match one of the sizes exactly, you’ll need to first subtract the allowance, mark the change, check the pattern lines and add the allowance again. Without allowance included, you can just mark the changes and add the seam allowance! This also gives you the chance to add more seam allowance in case your fabric frays a lot, without having to calculate how much seam allowance was already added. That being said, I can draft the pattern with seam allowances for you! Do not hesitate to ask me to do so for you.
Can I return or exchange a pre-printed pattern?
Pre-printed patterns are packed in a tamper-proof seal. As long as that seal is unbroken, you can return or exchange the pattern! Did you choose the digital instructions? No problem! You can still return or exchange the pattern with the seal unbroken.
